Program / Project Managers
Senior level team leaders become an extension of the executive team to drive your initiatives from concept to implementation.
Closing the gaps between business processes and technology solutions.
Experienced servant leadership driving development teams towards self-organization and consistency.
Operational Excellence / Organizational Change Management
Training, Standard Operating Procedure Documentation, and Phased Implementation.
Consultation & Executive Coaching
Industry expertise in Retail, Contact Center (BPO), Supply Chain, and Operations.
Concept to customer implementation. Project leadership and oversight to drive deliverables, timelines, & budget via transparency.
Technology implementation to support reporting, audit, accounting, financial analysis, data entry, & reconciliation.
POS, Finance, MP&A, Store Ops, Communications, Marketing, Ecommerce, Loyalty / Rewards, Supply Chain, International, Restaurant / QSR, Franchise Partner Engagements, & IT.
BPO Channel integration – IVR, Call, Chat, Email, Agent / Issue Tracking, Metrics Reporting)
Implementation of operational excellence to drive collaboration and efficiency across multiple siloed departments
Chuck Scott, CEO
Scott Q Consulting