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Program / Project Managers

Senior level team leaders become an extension of the executive team to drive your initiatives from concept to implementation.

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Business Analysis

Closing the gaps between business processes and technology solutions.

Slide 3

Scrum Masters

Experienced servant leadership driving development teams towards self-organization and consistency.

Slide 4

Operational Excellence / Organizational Change Management

Training, Standard Operating Procedure Documentation, and Phased Implementation.

Slide 5

Consultation & Executive Coaching

Industry expertise in Retail, Contact Center (BPO), Supply Chain, and Operations.

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Information Technology (IT)​

Concept to customer implementation. Project leadership and oversight to drive deliverables, timelines, & budget via transparency.

Finance

Technology implementation to support reporting. Audit, accounting, financial analysis, data entry, & reconciliation.

Contact (Call) Center / BPO

BPO Channel integration – IVR, Call, Chat, Email, Agent / Issue Tracking, Metrics Reporting).

Retail

POS, Finance, MP&A, Store Ops, Communications, Marketing, Ecommerce, Loyalty / Rewards, Supply Chain, International, Restaurant / QSR, Franchise Partner Engagements, & IT.

Operations

Implementation of operational excellence to drive collaboration and efficiency across multiple siloed departments.

Concept to customer implementation. Project leadership and oversight to drive deliverables, timelines, & budget via transparency.

Technology implementation to support reporting, audit, accounting, financial analysis, data entry, & reconciliation.

POS, Finance, MP&A, Store Ops, Communications, Marketing, Ecommerce, Loyalty / Rewards, Supply Chain, International, Restaurant / QSR, Franchise Partner Engagements, & IT.

BPO Channel integration – IVR, Call, Chat, Email, Agent / Issue Tracking, Metrics Reporting)

Implementation of operational excellence to drive collaboration and efficiency across multiple siloed departments

Chuck Scott, CEO

Scott Q Consulting

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